Client onboarding is the cornerstone on which the relationship between the customer and the financial institution is built. As it is the customer’s often first ever experience with a financial services provider the onboarding experience forms the basis of which their future interaction will be judged and sets the tone for trust and long term engagement. As more clients turn to digital banking, designing the online onboarding experience to optimise convenience whilst also maintaining checks and balances for fraud and security is essential.
With more and more customers choosing to start their onboarding journey, verifying digital identity has become crucial in risk assessment and fraud prevention measures taken by financial institutions. The use of Know Your Customer (KYC) protocols are necessary to ensure compliance with regulatory requirements for anti-money laundering (AML) legislation and protect security. Financial institutions and service providers must digitally transform their onboarding processes to focus on a customer-centric approach, leveraging new technologies such as artificial intelligence (AI) to prioritise data privacy and security.
Innovatrix events are focused on providing a discussion forum where attendees can hear talks from expert speakers, learn from panel discussions on the most current topics facing the industry today, and network with professionals from financial institutions, regulatory bodies and technology providers. We help our delegates stay competitive and build trusting, long-term relationships with their customers that last beyond client onboarding by keeping them up-to-date on the latest emerging technology and innovations that provide a new standard of client lifecycle management.
Join us at an Innovatrix event this year and stay up to date on the latest in regulations, innovations and technology shaping the future of client onboarding and digital identity.
