FAQ’s

Is it possible to register online?

Yes, it is possible to register online. Please ensure you register the full details of the attendee on the online registration form with an email address and contact number provided. Our registration department will then contact you with how to proceed with payment.

What is the payment method?

Our preferred method of payment is via credit/debit card. We accept all major credit cards (Visa, Mastercard, Maestro, American Express, Apple Pay, Google Pay) but it is possible to make the payment via bank transfer. If you would like to pay with a bank transfer, please indicate so on the registration form marking the ‘Bank Transfer’ option.

Can we register for the conference before confirming the name(s) of the attending delegate(s)?

Yes. It is possible to send the registration form to us ([email protected]) without the name(s) of the attending delegate(s). In this case, please write ‘TBA’ in the name section of the registration form. You can confirm the name(s) of the attending delegate(s) up to 5 days before the start of the event.

Does the conference have a dress code?

As with the majority of business meetings, the dress code for our conferences is professional, with smart casual business acceptable. We want our attendees to feel comfortable and we trust our attending delegates to wear the appropriate attire.

Is it possible to attend the conference for one day only?

While we do recommend that you attend both days of the conference to get the maximum experience out of the summit, it is possible to attend just for one day. Please email our registration department regarding the discounted price for one day. You will still be sent the documentation package at the end of the conference which will consist of presentations from the whole conference.

Is it possible to access the presentations and materials after the conference has finished?

Yes, after the conference finishes you will receive all of the materials and documentation relating to the conference and the presentations within 7 working days.

Is it possible to get access to the documents after the conference has finished if I can't make the summit?

The conference materials such as presentations and case studies can be purchased online in the case an attendee cannot attend the event physically. Please contact our registrations department ([email protected]).

Are the online documentation fees included in the participation fee?

Yes. All of the fees are included in the participation fee,

Is it possible to split attendance at the two-day conference between two colleagues?

Yes, it is possible to split attendance between two colleagues over the two-day summit with no additional charge. We usually advise that the most benefit can be gained from one person experiencing the full two days, but we understand in some circumstances this is not possible, and we will always try to accommodate our attendee’s needs.

Do I have to pay VAT?

If you are a UK or EU-based company, you may be subject to VAT (the percentage varies depending on where the event is taking place) in addition to the price advertised. However, the VAT is reclaimable after the event. Your accountant may have more information about this.

Can someone else attend the conference in my place?

In case you will not be able to attend the summit after you have registered, it is possible for you to send a substitution at no extra cost. In this case, please provide the name, job title and the contact details of the substitution one week before the start of the event.

Is a refund available in the case of cancellation?

A full refund will be issued if the cancellation is due to external situations such as the Covid-19 pandemic.

There is no refund if you cancel your own reservation, however, we advise attendees to make use of our ‘Credit Voucher’ option if cancellation cannot be avoided, which can be used at any Innovatrix summit in the following 12 months.

If a VISA is required, can I get an invitation letter?

Yes, we will absolutely issue an official invitation letter, after receiving the payment, for your application should a VISA be required for you to visit our conference.

What should I bring to the conference?

Please be prepared with any notes or written questions you would like to ask our speakers. A hard copy of the agenda with presentations schedule will be provided to you along with useful items such as folders, pens, paper, etc. Attendees can bring their laptops, tablets, phones, into the conference room and WiFi will be available throughout.

What happens to my registration if the event is postponed?

Should Innovatrix be forced to postpone this event due to force majeure, the attendee/sponsor will receive a 100% voucher valid for one year to be used at any other Innovatrix event within 12 months from the date of issuance of such a voucher. Innovatrix will send email reminders and update the website (www.innovatrix.eu) as a way to inform the clients of the new dates.

How many attendees will be at the summit?

While participation levels vary between the different industries we work with, please keep in mind that we aim to produce exclusive, invitation-only niche conferences, so places may be limited.

Will the event be recorded?

Online event sessions will be recorded but live conferences will only be live-streamed, in order to maximise the experience and networking capabilities for our visiting attendees.

Can I access the virtual conference from my office laptop?

Yes. Our virtual conferences can be accessed from any laptop, IOS/Android phone, tablet or PC, just please make sure that your own IT department doesn’t have some prohibitive measures or software in place. Our IT support department will be on hand to help too.

What is included in the sponsorship packages?

There are different features and benefits included in our five levels of sponsorship. These include but are not limited to: speaking slots, exhibition booths, panel moderation, corporate branding exposure, recognition in numerous focused mass marketing campaigns, number of participant tickets and discounts on further tickets, and a client wishlist. For more information regarding sponsorship please see our sponsorship page or contact [email protected]

Is it possible to get a discount on a group booking?

For inquiries regarding group discounts please reach out to our registration department at [email protected]

What is the difference between ‘vendor/solution provider’ and ‘End User’?

‘Vendors/Solution Providers’ are companies that provide software/solutions or services within the field our conference is concerned about. They wish to attend our summit to win new clients/business for their firm. Usually in the form of sponsorship, ‘Vendors/Solution Providers’ are primarily attending the conference to do business with the end-users in attendance hence their attendance pass is higher than the End User’s pass. ‘End Users’ on the other hand are attendees who participate in order to listen and learn from our speaker’s presentations and network with other industry professionals, get new ideas for their own business, and possibly discuss future business proposals too.

Is it possible to get a discount on hotel reservations?

It is often possible for us to secure discounts in the hotels we hold our conferences in, but terms and conditions may vary. Please contact [email protected] for further inquiries regarding hotel discounts.